F.A.Q.

HOW PREORDERS WORK?

We receive shipments from Thailand/Indonesia every four to six weeks, so you may receive your Betta(s) sooner, depending on when your order was placed.

 

Any Bettas that may arrive DOA to our location, sick, or not up to our standards will be fully refunded or exchanged for one you approve.

 

For updates on your orders, feel free to reach us 24/7.

CAN I PICK MY ORDER IN PERSON?

To pick your order in person, you may select local pickup as a shipping option during checkout. When the order has been placed someone will get in touch with you to schedule a day and time to pick up your order.

 

Unfortunately, we don’t have a storefront so appointments are a must!

WHERE'S MY ORDER?

Orders containing Bettas ship Mondays-Thursday after being fastened for 42hrs to avoid water contamination.

 

Preorders may take up to a month to arrive at our location from Thailand/Indonesia and held an extra week for inspection. If it’s been longer than a month since you’ve received an update from us, please contact us with your order number and someone will get back to you shortly.

 

 * During extreme weather conditions orders may be held longer and shipped at a later date when weather conditions have improved *

WHY DOA'S ARE NOT COVERED UNDER USPS PRIORITY STANDARD MAIL?

USPS Priority is a non-guaranteed service and delivery times provided by USPS are only estimates. Packages scheduled for 2-3 days may arrive 5 days to a week later. On rare occasions, we’ve seen delays of up to 10 days.

 

Heat packs do expire and temperatures may vary drastically from one day to the next.

WHY IMPORTED BETTAS ARE EXPENSIVE?

Compared to some sellers or companies, we don’t operate in the black market or obtain our Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

Our Bettas are carefully selected from hundreds of photos before they even hit the market. This allows us to provide you with top-of-the-line Bettas not easily found anywhere else. Years of commitment to the Betta community and long-lasting partnerships with breeders all over Thailand and Indonesia have made this possible.

 

DO YOU SHIP TO OTHER COUNTRIES?

Due to import restrictions, we can only ship to states in the USA including Hawaii, and provinces in Canada.

 

For orders shipping to Hawaii, please email us for instructions on how to obtain a temporary import license.

CAN YOU SHIP MY ORDER AT A LATER DATE?

Yes. While placing your order, you’ll have a chance to enter any special requests you may have in the notes section.

 

Examples of special requests include: Ship my order after I return from vacation, hold my order for pickup from a specific USPS/FedEx location, etc.

WHY MY BETTA REFUSES TO EAT?

Bettas recently imported from Thailand may have a difficult time transitioning from eating live foods such as Moina to eating strictly solids. The good news is that after a couple of days of refusing to eat, most Bettas will give in and will start eating solids.

 

If this is not the case, there are a couple of things you can do to help them transition faster.

 

  1. If you notice your Betta eating and spitting out their food, this is usually done to break down their food for easier digestion or they may simply not like the food they are being fed. To know the difference, please check the bottom of your tank for any waste as your Betta may be breaking down his/her food and eating it after while you are not around. You may also want to soak pellets in water prior to feeding them and if feeding frozen foods you may want it to be at room temperature.

 

  1. You may also want to buy Garlic Juice by Seachem for added flavor. Add a couple of drops onto any dry or frozen food you’ll be feeding your Betta and this will help trigger their appetite.

 

  1. Another tip is to create what we call a buffet, which is a combination of different foods. Pellets, flakes, blood worms, etc. Mix dried foods together to help them get used to different brands.

 

  1. Lastly, if your Betta has not eaten for longer than a week please scramble a small portion from an egg on the water with salt for taste and let it cool down before feeding it to your Betta – Keep in mind to serve in very small amounts and any leftovers must be removed immediately as it will cause the water to go foul very quickly.

 

Lastly, as long as your Betta is not showing any signs of distress, clamped fins, and/or lethargic, there’s really no reason to be concerned. 

I HAVE ISSUES WITH MY ORDER

Don’t panic. Simply contact us through your preferred social media platform or email us at [email protected] so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

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