F.A.Q.

WHERE'S MY ORDER?

Orders containing Bettas ship Mondays-Thursday after they are fastened for 42hrs to avoid water contamination.

 

Preorders may take up to a month to arrive to our location and held for an extra week for inspection. If it’s been longer than a month since you received an update from us, please contact us with your order number and someone will get back to you shortly.

 

 * During extreme weather conditions orders may be held longer and shipped at a later date when conditions have improved *

PICKING UP MY ORDER IN PERSON

If you wish to pickup your order in person, our local pickup option is available during checkout. After your order has been placed someone will get in touch with you to schedule a day and time to pickup your order.

WHY DOA'S ARE NOT COVERED WITH USPS PRIORITY STANDARD MAIL?

USPS Priority is a non-guaranteed service and delivery times provided by USPS are only estimates. Packages scheduled for 2-3 days may arrive 5 days to a week later. In rare occasions, we’ve seen delays of up to 10 days.

 

Heat packs do expire and temperatures may vary drastically one day to the next.

WHY IMPORTED BETTAS ARE SO EXPENSIVE?

Compared to most sellers or companies, we don’t operate in the black market or obtain Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

All of our Bettas are carefully selected from hundreds of photos before they hit the market. Years of commitment to the Betta community and long lasting partnerships with breeders all over Thailand and Indonesia have made this possible.

 

DO YOU SHIP TO OTHER COUNTRIES?

At the moment we only ship within the USA to all 50 states including Hawaii.

 

For orders shipping to Hawaii, please email us for instructions on how to obtain a temporary import license.

CAN YOU SHIP MY ORDER AT A LATER DATE?

Yes. While placing your order, you may enter any especial requests you may have in the notes section.

 

Examples of special requests include: Ship my order after I return from vacation, hold my order for pickup from a specific USPS/Fedex location, etc.

BETTA REFUSES TO EAT

Bettas recently imported from Thailand may have a difficult time transitioning from eating live foods such as Moina to eating strictly solids. The good news is that after a couple days of refusing to eat, Bettas will eventually start eating.

 

If this is not the case, there are a couple things you can do to help them transition faster.

 

  1. If you notice your Betta is eating and spitting out their food, this is usually done to break down their food for easier digestion. So please check the bottom of your tank for any waste as your Betta may be breaking down his/her food and eating it after. You may also want to soak in water any dry food prior to feeding it to your Betta and if feeding frozen food you may want it to be at room temperature.

 

  1. You may also want to buy Garlic Juice by Seachem for added flavor. Add a couple drops onto any dry or frozen food you’ll be feeding your Betta and this will help trigger his appetite.

 

  1. Another tip is to create what we call a buffet, which is a combination of different foods.

 

  1. Last tip, which should be avoided and done in cases in which your Bettas have not eaten for longer than a week is to scramble a small portion of scrambled eggs in water without salt – Keep in mind any left over scramble eggs must be removed immediately as it can foul the water very quick.

 

Lastly, as long as your Betta is not showing any signs of distress, clamped fins, and/or lethargic, there’s really no reason to be concerned. 

ISSUES WITH MY ORDER

Don’t panic. Simply contact us through your preferred social media platform or by email at [email protected] so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

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